To request the service, please email us at firstname.lastname@example.org with the subject "Remove items", the shipment number, and which goods (description and quantity) you would like to take out. Please also attach photos of the items to eliminate any misunderstandings.
The service is mostly required for clients who did not thoroughly acquaint themselves with the list of prohibited items or other delivery rules for the chosen shipping method.
The cost of the service depends on the weight of the packed shipment (consolidation) from which the items need to be removed:
* This service may also be used to decrease the weight and/or size of your shipment.
** Please be advised that in some cases it may be required to deconsolidate your shipment, divide it, and then re-pack it at the warehouse (for oversized boxes).