Registering Purchases

4.The tracking says 'Delivered', why is my order not visible in the account?

It may take up to 24 hours for your order to be processed after it has been physically delivered to the warehouse (usually it is much faster).

Please make sure that the order was delivered to the right address:

  • for Pennsylvania, it sounds say FOLCROFT, PA (sometimes it will be delivered to SHARON HILL, PA which is one town over and will be brought to our warehouse with a small delay)
  • for Delaware, it should say WILMINGTON, DE

*Please remember that the warehouse is closed on weekends, so if an attempt was made to deliver your order on Sunday, the post office will try again on Monday morning.