Shopfans - FAQ - Frequently Asked Questions

С января 2025 года Shopfans переходит на новый дизайн личного кабинета пользователя. new!

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Beta-тестирование нового интерфейса завершается. Поэтапное переключение пользователей на новый интерфейс отключение старых запланировано на начало 2025 года.

Мы подготовили для вас краткий обучающий материал. И конечно же, наша служба поддержки всегда с радостью поможет вам по любым вопросам!

Registering Purchases

1.Why do I need to register my orders?

2.How do I register a Purchase?

3.How do I know that my order arrived to the warehouse?

4.The tracking says 'Delivered', why is my order not visible in the account?

It may take up to 24 hours for your order to be processed after it has been physically delivered to the warehouse (usually it is much faster).

Please make sure that the order was delivered to the right address:

for Pennsylvania, it sounds say FOLCROFT, PA (sometimes it will be delivered to SHARON HILL, PA which is one town over and will be brought to our warehouse with a small delay)
for Delaware, it should say WILMINGTON, DE

*Please remember that the warehouse is closed on weekends, so if an attempt was made to deliver your order on Sunday, the post office will try again on Monday morning.

5.What if the store sent my order in multiple shipments?

С января 2025 года Shopfans переходит на новый дизайн личного кабинета пользователя. new!

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Registering Purchases